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This privacy policy will explain how Cardiff Music City uses the personal data we collect from you when you use our website or sign up to our mailing list to receive marketing emails or enter our competitions or prize draws.

Cardiff Music City is part of Cardiff Council, who is the Data Controller for the purposes of the data collected. All personal data is processed in accordance with the UK GDPR and Data Protection Act 2018.

What data do we collect?

Cardiff Music City collects the following data:

  • Name
  • Email address
  • Post code

This is collected for the purpose of receiving updates relating to music, events, things to do and more from the team. The Cardiff Music City Festival is one of many projects from Cardiff Music City, managed by Cardiff Council.  Periodically there may also be competitions or giveaways with an option to be added to the marketing mailing list.

Data Protection law describes the legal basis for our processing your data as necessary for the performance of (a) Consent: the individual has given clear consent for you to process their personal data for a specific purpose.

How do we collect your data?

You directly provide Cardiff Music City with most of the data we collect. We collect data and process data when you:

  • Register to receive emails for events that may be of be of interest to you.
  • When entering a giveaway or competition.
  • Voluntarily complete a customer survey or provide feedback on any of our message boards or via email.
  • Use or view our website via your browser’s cookies.

Cardiff Music City may also receive your data indirectly from the following sources:

Where you may have opted in to receive our marketing materials from a partner (for example when purchasing a ticket for an event that Cardiff Music City is involved in creating).

How will we use your data?

Cardiff Music City collects your data so that we can:

  • Process your order and manage your account.
  • Email you with news about Cardiff Music City activities – including that of the festival and from partners.
  • Email you with news and special offers on other products and services we think you might like.

To take part in a giveaway or competition and so that we may be able to contact you about any prize.

How do we store your data?

Cardiff Music City securely stores your data with secure password protected systems and via Mailchimp. Mailchimp is a marketing automation platform in America, and by clicking to subscribe you acknowledge that your information will be transferred to Mailchimp for processing. Review Mailchimp’s privacy policies to consider any risks associated with providing personal information outside the EU, here:

For giveaways and competitions, your data is also stored via secure password protected systems with Mailchimp and through the third party site Mailchimp
Competitions or prize draws will collect your data using Snap Surveys.   Snap Surveys Limited and Snap Surveys NH, Inc. (“Snap Surveys”, or “we” or “us”) are committed to respecting your privacy and protecting your personal information. Thier privacy policy describes how they capture and use the personal information that they gather about visitors to their website and users of our products and services:

The Snap Survey form will collect data involving your name, email address and postcode, with an option to opt in to the Cardiff Music City mailing list (and also an opt-in to hear from partners, where appropriate).

Cardiff Music City will keep your email sign up data until you withdraw your consent or until three years have passed. You can unsubscribe or update your preferences at any time by clicking the link in the footer of our emails or by contacting the team at Cardiff Music City directly at

For competition or prize draw data, those not opted in to receive marketing data will have their data stored until winner has been notified (for up to 3 months). Once this time period has expired, we will delete your data by removing from our systems.


Cardiff Music City would like to send you information about products and services of ours that we think you might like, as well as those of our partner companies.

Although we do not share your personal data with third party organisations or partners, you may receive emails from us signposting you to their events and businesses and services. Please click the Unsubscribe option on our marketing emails or email the team at if you’d like to opt out at any point.

If you have agreed to receive marketing, you may always opt out at a later date.

You have the right at any time to stop Cardiff Music City from contacting you for marketing purposes or giving your data to other members of Cardiff Council.

If you no longer wish to be contacted for marketing purposes, please click email

What are your data protection rights?

Cardiff Music City would like to make sure you are fully aware of all of your data protection rights. Every user is entitled to the following:

The right to access – You have the right to request Cardiff Music City for copies of your personal data.

The right to rectification – You have the right to request that Cardiff Music City correct any information you believe is inaccurate. You also have the right to request Cardiff Music City to complete the information you believe is incomplete.

The right to erasure – You have the right to request that Cardiff Music City erase your personal data, under certain conditions.

The right to restrict processing – You have the right to request that Cardiff Music City restrict the processing of your personal data, under certain conditions.

The right to object to processing – You have the right to object to Cardiff Music City’s processing of your personal data, under certain conditions.

The right to data portability – You have the right to request that Cardiff Music City transfer the data that we have collected to another organization, or directly to you, under certain conditions.

If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us at our email

Or write to us: Data Protection Officer

Information Governance Team
County Hall
Atlantic Wharf
CF10 4UW


Cookies are text files placed on your computer to collect standard Internet log information and visitor behavior information. When you visit our websites, we may collect information from you automatically through cookies or similar technology.

For further information, visit

Privacy policies of other websites

The Cardiff Music City website contains links to other websites. Our privacy policy applies only to our website, so if you click on a link to another website, you should read their privacy policy.

Changes to our privacy policy.

Our Company keeps its privacy policy under regular review and places any updates on this web page. This privacy policy was last updated on 1 May 2024.

How to contact us?

If you have any questions about Cardiff Music City’s privacy policy, the data we hold on you, or you would like to exercise one of your data protection rights, please do not hesitate to contact us via email at or by post:

Data Protection Officer
Information Governance Team
County Hall
Atlantic Wharf
CF10 4UW

How to contact the appropriate authority?

Should you wish to report a complaint or if you feel that Cardiff Music City has not addressed your concern in a satisfactory manner, you may contact the Information Commissioner’s Office via their website or by calling 0303 123 1113.